Gorgias

Free trial

Ecommerce helpdesk with an AI Agent that resolves order, returns and product questions inside Shopify-connected tickets.

Customer service4.0(994)$40/month

Visit Gorgias Pricing page

How we make money

Free trial, no credit card requiredSource: gorgias.com/pricing · checked 20 Oct 2026

Ratings

4.0/5

Combined from 994 reviews across 3 sources, weighted by review count.

Source	Score	Reviews	Checked
Capterra	4.6/5	135	20 Oct 2026
Trustpilot	2.0/5	153	20 Oct 2026
Shopify App Store Gorgias: AI Helpdesk & Chat	4.3/5	706	20 Oct 2026

Scores are copied from each public profile on the date shown. Sources with fewer than 5 reviews are listed but not combined. G2 blocks automated checks so is not included. Method

At a glance

Job: Customer service
Brand types: DTC, Retail
Starting price: $40/monthStarter: 50 tickets/month, billed monthly; AI Agent priced per resolution
Free plan: No free plan
Integrations: Shopify
UK / GDPR: SOC 2 Type II certified (security page).
Named consumer brands: Orthofeet (source in list below)
Website: gorgias.com
Last checked: 20 Oct 2026

Use cases

Automate "where is my order?" ticketsLet an AI agent answer order-status, delivery and returns questions instantly, using live order data.
Give your CX team an AI copilotDraft, summarise and translate replies inside the helpdesk so agents handle more tickets with better quality.
Answer Amazon, eBay and webstore messages in one placeBring marketplace buyer messages into one AI-assisted inbox and hit marketplace response-time targets.

Prompts that pair with Gorgias

Customer service macros for the top ticket typesWrite a set of on-brand, policy-accurate reply templates for WISMO, returns, damages and more.
Rewrite a tricky reply (or review response)De-escalate an angry customer or reply to a negative public review in your brand tone.
Help centre FAQs from support ticketsTurn a ticket export into the FAQ articles customers actually need (and that AI agents can use).

Sources

Facts on this page come from these sources, checked 2026-10-20. A blank field means we could not verify it publicly. Spotted something out of date? Tell us.