Freshdesk (Freddy AI)

Free trial

Freshworks helpdesk with Freddy AI agent and copilot for omnichannel support teams.

Customer service$19 per agent/month

Visit Freshdesk (Freddy AI) Pricing page

How we make money

14-day free trialSource: freshworks.com/freshdesk/pricing · checked 20 Oct 2026

Ratings

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At a glance

Job: Customer service
Brand types: Retail, DTC
Starting price: $19 per agent/monthLowest paid plan shown, per agent/month billed annually; Freddy AI Copilot $29/agent/month add-on
Free plan: Not stated
Named consumer brands: Hobbycraft, Woolacombe Bay (source in list below)
Website: freshworks.com/freshdesk
Last checked: 20 Oct 2026

Use cases

Give your CX team an AI copilotDraft, summarise and translate replies inside the helpdesk so agents handle more tickets with better quality.

Prompts that pair with Freshdesk (Freddy AI)

Customer service macros for the top ticket typesWrite a set of on-brand, policy-accurate reply templates for WISMO, returns, damages and more.

Sources

Facts on this page come from these sources, checked 2026-10-20. A blank field means we could not verify it publicly. Spotted something out of date? Tell us.